The website sofiaargiti.gr (the “Website”) belongs to the sole proprietorship of Sofia Argiti trading as “Salon By Sofia Argiti” (the “Salon”, “we”). These terms govern browsing the Website, online appointment bookings and — from the date it goes live — purchases from the online shop. By browsing, booking or purchasing, you confirm that you have read, understood and accept these terms. If you do not agree, please do not use the services of the Website.
1. Business details
- Business name
- ARGITI SOFIA (sole proprietorship)
- Trading name
- SOFIA ARGITI — «Salon By Sofia Argiti»
- Registered address
- Spyrou Merkouri 66, Athens 116 34 (Pangrati)
- Tax ID (AFM) / Tax office
- 131559643 / KEFODE Attikis
- GEMI number
- 172110103000
- Chamber
- Athens Chamber of Tradesmen (reg. no. 420416)
- Activity
- Hairdressing and barber services (activity code 96.21)
- Phone
- 211 015 6616 · 211 015 6617
- info@sofiaargiti.gr
2. Services, prices and durations
2.1 The services, their indicative durations and their prices are listed on the Services page and in the booking form. Prices are in euros and include the applicable VAT.
2.2 Durations are indicative and may vary depending on the length, density and condition of the hair.
2.3 Some services are priced by quantity or pieces (Extensions per piece, Brazilian Keratin with an additional charge per ml of product). For these, the final charge is determined at the Salon, in accordance with section 6.
2.4 The Salon may change its price list. For a booking that has already been completed, the prices shown at the time of booking apply.
3. Online appointment booking
3.1 Online booking is made through the Bookings page. You select a service (or several services, one after the other), a stylist where the option is offered, a day and time, enter your details and complete the online payment.
3.2 To complete the booking, the following are required: full name, phone number with country code, e-mail address, acceptance of these terms (checkbox) and a successful online payment.
3.3 The booking is concluded and final upon successful completion of the payment, at which point a confirmation e-mail is sent to the address you provided. If you do not receive a confirmation within a reasonable time, check your spam folder or contact us.
3.4 Until the payment is completed, the time slot is not reserved and may be given to another client.
3.5 Online bookings are made by adults. For a minor client, the booking is made by a parent or guardian, who accompanies them to the appointment.
3.6 You must provide true, accurate and up-to-date details. A booking with inaccurate details, or a booking made abusively (e.g. reserving multiple time slots with no intention of attending), may be cancelled by the Salon.
4. Online payment — securing the appointment
4.1 Online payment is made by card through a certified payment service provider (Stripe Payments Europe Ltd or Viva Payment Services S.A. — the provider is shown at the payment step). Your card details are entered directly in the provider’s secure environment; the Salon does not receive or store them.
4.2 The amount you pay online is a deposit that secures the time slot and the staff dedicated exclusively to you. For most services it corresponds to the full price; for Extensions services it corresponds to 50% of the minimum job (section 6.1).
4.3 The online payment secures your appointment and is non-refundable. Once completed, the booking cannot be cancelled or rescheduled at the client’s initiative. The online payment has the character of earnest money (arrha) under Articles 402 et seq. of the Greek Civil Code: if you do not attend, or arrive later than the limit in section 5, the amount is forfeited to the Salon as reasonable, pre-agreed compensation for the time reserved exclusively for you and not made available to another client.
4.4 Any balance (Extensions, additional Brazilian Keratin product, additional work you requested on the spot) is paid at the Salon upon completion of the service.
4.5 A legal tax receipt is issued for every payment.
5. Arrival time, lateness, no-show
5.1 Please arrive at the time of your appointment. Your appointment is time reserved exclusively for you.
5.2 Lateness tolerance: up to 10 minutes after the appointment time. Once 10 minutes have passed, the appointment is cancelled, the time slot is released and the online payment is not refunded. The same applies in the event of a no-show.
5.3 In the event of lateness within the 10-minute limit, the Salon may adapt the service to the remaining time, so that subsequent appointments are not affected, without this giving rise to any claim for a refund or reduction of the payment.
5.4 If, at your own initiative, you ultimately do not receive the service or part of it (e.g. you change your mind on the spot), the online payment is not refunded.
6. Special terms per service
6.1 Extensions. Extensions services (extension application, tape application, removal, maintenance – reapplication) are charged per piece, with a minimum job of 10 pieces. Online you pay a 50% deposit on the minimum job, which secures the appointment, is non-refundable and is deducted from the final bill. The balance is paid at the Salon, depending on the pieces actually applied or removed.
6.2 Brazilian Keratin. The price includes the usual quantity of product for your length (short / medium / long). If additional product is needed, it is charged at €1 per ml at the Salon.
6.3 Combining services in the same visit. You can book several services online for the same day, one per category. The order of performance is set by the Salon for technical reasons and the time slots are reserved consecutively. Sections 4 and 5 apply to all the services of the visit: lateness or a no-show affects all the services you booked.
6.4 Consultation and diagnosis (Extra). Consultation and diagnosis services are standalone services with their own price. They are not offset against the price of another service, unless the price list states otherwise.
7. Inability of the Salon to perform
7.1 If, for reasons attributable to the Salon (for example: staff illness, technical failure, force majeure), the appointment cannot take place, you will be informed as soon as possible at the contact details you provided.
7.2 In that case you choose either a new day and time, with the online payment transferred in full, or a refund of the online payment to the payment method you used, at no charge. This is the only case in which the online payment is refunded.
7.3 The Salon is not liable for other costs or losses (e.g. travel expenses) beyond the transfer or refund of the online payment, unless they are due to its wilful misconduct or gross negligence.
8. Right of withdrawal
8.1 An appointment booking is a contract for the provision of a service on a specific date and time. Under Article 3l(l) of Greek Law 2251/1994 (Article 16(l) of Directive 2011/83/EU), the 14-day right of withdrawal that applies to distance contracts does not apply to services for which the contract provides for a specific date or period of performance.
8.2 By completing the booking, you expressly declare that you request the provision of the service on the specific date and time you selected and that you have been informed that you have no right of withdrawal and that the online payment is non-refundable, in accordance with sections 4 and 5.
9. Health, safety and service outcome
9.1 Before any chemical service (colour, lightening, treatments, Brazilian Keratin) you must inform the Salon of known allergies or sensitivities, skin or scalp conditions, pregnancy or breastfeeding, medication that affects the skin or hair, as well as previous chemical treatments (colouring, bleaching, straightening, henna). This information is essential for the safe performance of the service.
9.2 The Salon may recommend or require a sensitivity test (patch test) before using colour, in accordance with the manufacturer’s instructions. If it judges that the service cannot be performed safely or with a satisfactory result (e.g. because of the condition of the hair or a lack of information), it may refuse or modify the service. If the refusal is due to the client’s failure to provide information or to inaccurate information, the online payment is not refunded; in any other case section 7 applies.
9.3 The Salon performs its services with professional diligence and with professional-use products. The final result (e.g. the exact shade) also depends on the condition, history and natural structure of the hair; we do not guarantee a specific result when it is affected by factors we do not control or that were not disclosed to us.
9.4 Remarks or complaints about the service must be reported to the Salon as soon as possible, and in any case within 7 days, so that they can be examined and, where feasible, corrected.
9.5 The Salon is not liable for the loss of or damage to personal belongings you bring onto its premises.
10. Conduct on the premises
The Salon reserves the right to refuse or discontinue a service in the event of abusive, threatening or dangerous behaviour towards staff or other clients, without refunding the online payment.
11. Online shop
This section applies from the date the Website’s online shop goes live.
11.1 Product orders are placed through the Website. The sales contract is concluded when the order confirmation e-mail is sent. Prices include VAT; shipping costs are shown before the order is completed. The legal retail receipt is issued by the shop and accompanies the product.
11.2 Right of withdrawal. You have the right to withdraw without giving any reason within 14 calendar days of receiving the product (Article 3e of Greek Law 2251/1994). You can declare your withdrawal electronically through the “Click here to withdraw” function, which is located at the bottom of every page of the Website, on the order confirmation page and in the confirmation e-mails, or by an unequivocal statement to the e-mail info@sofiaargiti.gr. When you submit the statement through the function, you immediately receive an acknowledgement of receipt by e-mail with the content of your statement and the date and time of submission. The product must be returned within 14 days of the statement, in its original condition and packaging, at your own return cost. The price is refunded within 14 days of receiving the product or proof of its dispatch, using the same payment method.
11.3 Products that have been used or unsealed. Products that have been used cannot be returned. In particular, for reasons of hygiene and health protection, the right of withdrawal does not apply to sealed cosmetics, care products and accessories that were unsealed or used after delivery (Article 3l(e) of Greek Law 2251/1994). For products without a seal, you are liable for any diminished value resulting from handling beyond what is necessary to establish their nature, characteristics and functioning; this diminished value is deducted from the refund amount and, when the product can no longer be sold, equals its full value.
11.4 Defective products. For products with an actual defect or lacking an agreed quality, the consumer’s rights under the legal guarantee apply (Articles 534 et seq. of the Greek Civil Code and Law 2251/1994, as in force). Please inform us as soon as possible, with a photograph of the product.
12. Intellectual property
The content of the Website (logo, texts, photographs, graphics, design, code) belongs to the Salon or its licensors and is protected by intellectual and industrial property law. Its reproduction, copying or exploitation without prior written permission is prohibited. Photographs of our work are published with the consent of the clients shown.
13. Third-party links and services
The Website contains links to and embedded services of third parties (Google Maps, Google reCAPTCHA, Google Analytics, WhatsApp, Instagram, Facebook, TikTok, payment provider). These services are governed by their own terms and policies, for which the Salon bears no responsibility.
14. Personal data
The processing of your personal data is described in the Privacy Policy and the Cookie Policy, which form an integral part of these terms.
15. Amendments
The Salon may amend these terms. The version in force at any time is posted on the Website with the date of the last update. Each booking or order is governed by the terms in force at the time it was completed.
16. Governing law — dispute resolution
16.1 These terms are governed by Greek law. The courts of Athens have jurisdiction over any dispute, without prejudice to mandatory consumer protection provisions.
16.2 For the out-of-court resolution of consumer disputes you may contact the Hellenic Consumer’s Ombudsman (144 Alexandras Ave., 114 71 Athens, tel. +30 210 6460862, www.synigoroskatanaloti.gr) or another recognised Alternative Dispute Resolution body. Before taking any such step, please contact us first, so that we can try to find a solution.
17. Contact
For any question about these terms: 211 015 6616 · info@sofiaargiti.gr · Spyrou Merkouri 66, Athens 116 34.